Privacy Policy - Hellihub

Acceptable Use & Privacy Policies

Our website address is: https://hellihub.com

Acceptable Use & Privacy Policies

Welcome to our website, if you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hellihub’s relationship with you in relation to this website. The term ‘Hellihub’ or ‘us’ or ‘we’ refers to the owner of the website who is Hellihub Ltd Registered office: The Counting House, High Street, Lutterworth, Leicestershire, England, LE17 4AY, United Kingdom. Registered number: 14703676. The term ‘you’ or ‘the Customer’ refers to the user or viewer of our website.

Hellihub is an innovative company that develops and uses software to improve communications, culture and performance management for our Clients and their employees.

Throughout this website, Hellihub processes privacy-sensitive and/or personal data.

Hellihub values the privacy of its visitors and users and observes due care in the processing and protecting personal data. During our processing activities, we stick to the requirements of the General Data Protection Regulation (GDPR).

This means we:

Clearly specify our purposes before we process personal data, by using this privacy statement
Limit our collection of personal data to only the personal data needed for legitimate purposes
Ask for explicit permission to process your personal data in cases where your permission is required
Take appropriate security measures to protect your personal data, and we demand the same from parties who process personal data on our behalf
Respect your right to inspect, correct, and/or delete your personal data that is held by us

When we gather personal data for our own internal business needs, Hellihub is the responsible party (the Data Controller).

This privacy statement is only applicable to the use of our websites and landing pages by users and to visitors of this corporate site (hellihub.com)

The use of this website is subject to the following terms of use:

This Privacy Policy sets out the data processing practices carried out through the Internet and the World Wide Web by Hellihub Ltd. Registered address: The Counting House, High Street, Lutterworth, Leicestershire, England, LE17 4AY, United Kingdom. Registered number: 14703676. Registered in England and Wales. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at hello@Hellihub.com.

Information collected

We collect personal information from visitors to www.Hellihub.com (‘the Site’) through the use of online forms and every time you email us your details. We collect additional information automatically about your visit to our website.

Use of personal information

We process personal information collected via the Site for the purposes of: providing and personalising our services dealing with your enquiries and requests administering orders and accounts relating to our suppliers or customers crime prevention and prosecution of offenders maintaining information as a reference tool or general resource carrying out market research campaigns providing you with information about products and services we offer We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes. Disclosures We will disclose personal information to business partners, successors in title to our business and suppliers we engage to process data on our behalf.

Other websites

The Site may contain links to other websites which are outside of our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Access rights

You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to us at Hellihub Ltd, The Counting House, High Street, Lutterworth, Leicestershire, England, LE17 4AY, United Kingdom.

Third-Party Advertisers

We work with third-party partners, such as Google, to serve ads and monitor our advertising efforts. These partners may also use cookies and similar technologies to deliver personalized ads based on your interests. You can read and review Google’s Privacy & Terms here.

Third-Party Application Providers

We work with third-party application providers, such as HubSpot and Cookiebot, to offer customer service functionality, such as our support chat and GDPR compliance mechanisms. These partners may also use cookies and similar technologies.

Google Ads

When you connect your Google Ads account to app.hellihub.com we will collect information about the products you advertise on the Google Ads platform. We do this via Google Ads API using auth/adwords scope and we comply with Google’s Limited use requirements. We will only ever request the absolute minimum information required to provide the service as advertised in our agreement and marketing material. We will use this information to provide you with our detailed performance reports. The information we collect will be stored for a length of time matching the maximum length of your time as dictated by your plan. Our biggest available plan has a maximum data retention span of 180 days. We do not share this information with any third-parties.

Hellihub’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Magento

When you connect your Magento store to app.hellihub.com we will collect information about the products you have sold and/or advertised as well as order details, excluding all customer details except for the post/zip code. We will only collect the customer’s post/zip code in order to identify general geographic areas of interest.

Shopify

When you connect your Shopify store to app.hellihub.com we will collect information about the products you have sold and/or advertised as well as order details, excluding all customer details except for the post/zip code. We will only collect the customer’s post/zip code in order to identify general geographic areas of interest.

Stripe

When you purchase a subscription from us, you will do so via Stripe’s Billing API.

Internet-based transfers

All our customers have their data stored securely in our Microsoft EU data centres. The data you stored on Hellihub is not copied outside of the EU data region. However, given that the Internet is a global environment, if you access Hellihub from outside of the EU then the data you are accessing will be downloaded to your local device in your current location. Also if you access our website from outside of the EU then this involves the transmission of our website data on an international basis to your location. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Payments

Any payment made to us is handled and procesed by Stripe, Inc. through their API. We only store part of the billing information for the pursposes of the in-app billing section on app.hellihub.com. This is required to provide you with downloadable invoices and a breakdown of the payment methods you used on setting up your subscription.

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use ‘cookies’ to identify you when you visit this website and keep track of your browsing patterns and build up a demographic profile. Our use of cookies also allows registered users to be presented with a personalised version of the site and have access to information about their accounts. The different types of cookies we store can be categorised as follows:

Deleting cookies

All or selected cookies can be deleted from your browser at any time by clicking on the ‘Options’ or ‘Settings’ menu.